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After Sale Customer Service Checklist

Support services

Gilani Engineering offers a wide range of products that suit every person with different abilities.

At Gilani Engineering, every customer is essential. We ensure building a great relationship and guide them to make the best out of every product purchased from our store.

We believe a happy customer is a key to business success. Therefore we do not stop selling our high standard products, but we also look after our customers providing them full service.

Our services include:

  • Delivery: we deliver any product to your door anywhere in Sydney (enquire for other places).
  • Maintenance: in case of a manufacturing fault or even misuse of the product that causes damage, it WAS NEVER A BIG DEAL; our expert team gets you back whether you bring it to the store or at your home will get fixed and tested before reuse.
  • Spare parts: our certified products are heavy-duty and last a very long time; however, some of the products require regular service, and Gilani Engineering ensures the spare parts are always available.
  • Assembly: For products that require installation, whether car modification or home adjustments, you do not have to worry; our qualified team will do that for you.
  • Provide complete guide and training: individual training provided either online (through Skype or Zoom), via video, 1 to 1 store or at your place.
  • Warranty: Gilani Engineering provides a 1-year warranty on parts.
wheelchair repairing aid and care mobility repair
wheelchair repairing
end bottom grab rail for stairs
Grab rail for stairs
Use our Electric Wheelchairs at home
Best Electric wheelchairs and mobility scooters on the market

Why Gilani Engineering?

  • Gilani Engineering is managed by professionals who put the customers as their priority.
  • Our goal is to provide the set of services needed at a given moment in time.
  • We rich our clients anywhere in Sydney to provide the complete service required, assuring every customer’s satisfaction and each product used effectively with absolutely no issues.
  • Our engineering team are qualified and highly expert and provides full service to Australian and worldwide standard.
  • We speak many languages, including Swedish, Dutch, Farsi and Arabic. Every customer is welcome to express his speech, so communication can’t be any easier.
  • Gilani Engineering has been successful in retail, which is why we understand the customer needs even before mentioning it.

What can lead to any eclectic or mechanical damage

Misuse of the product: as the electric devices are not water friendly, they might get damaged immediately after the water leak in, or the detailed wires get rusted, and that will lead to disconnecting power from the battery

Manufacture fault: every product has a warranty. In case of any issue with the product, while using it during the warranty time, we act immediately to replace the damaged part or replace the product

T&C apply

Call Gilani Engineering Registered NDIS Disability Equipment providers on 02 8740 8963 for any other enquiries or a free quote today!

Frequently Asked Questions:

1. How much does it cost to repair

Gilani Engineering policy is made to serve the consumer in the first place. Repairing any manufacturing fault during the warranty will be free.

If the product is out of warranty or broken because of misuse, reach us on 02 8740 8963 to explain the issue, and we will send you the quotation as soon as possible.

2. How often should a wheelchair be serviced?

General maintenance should be done weekly. This includes cleaning the wheelchair and checking the wheels.

Servicing should be done annually or when a noticeable change occurs. This includes if you notice a damaged wheel or a dent in the wheelchair.

3. Can I use it after paying for this service?

Yes, feel comfortable and do not feel tied up; use after pay and pay it in four weeks with no interest.