How Does Vital Call Work?

How Does Vital Call Work

Do you ever need to make a call in times of crisis but don’t know how? With vital call technology, you can connect with emergency services quickly and easily. VitalCall is a revolutionary semi-automated system that allows individuals in distress situations – such as medical emergencies or home invasions – to instantly get help without dialing the phone or providing any personal details.

Through simple voice commands, users are connected directly via their landline or mobile device to local authorities, who can offer assistance faster than ever before. In this blog post, we’ll explore how does vital call works and discuss its wide range of potential uses. So stay tuned for a detailed explanation of why this life-saving service should be available in every household!

Overview Of Vital Call And How It Works

VitalCALL’s personal emergency response alarms serve as a lifeline and peace of mind to elderly and disabled individuals or those requiring medical attention who wish to remain independent and safe at home while still being connected to assistance when needed.

The VitalCALL system comprises a VitalCall pendant button or wristband connected to a base unit connected to a phone line installed in the home. In an emergency, the individual presses the pendant button, and the VitalCALL monitoring center, staffed by trained operators, is alerted. 

The operator can then quickly assess the situation and determine what assistance is required, whether contacting an emergency responder via a vital call phone number 1300 848 252, a designated contact person, or a family member or arranging another service, such as setting a doctor’s appointment or home visit.

The VitalCALL system is designed to be easy to use, affordable, and reliable. The base unit is paired with a pendant button or wristband that is lightweight and water-resistant, ensuring that the user can wear it at all times without discomfort.

The system is also scalable, with features such as VitalCall fall detection or medication reminders available to suit individual needs.

VitalCALL has provided peace of mind and security to Australian homes for over 40 years, with a team of trained and experienced operators available around the clock, 365 days a year.

The service is also supported by a network of trained technicians who can install and maintain the system at the user’s home, ensuring that it remains in good working order and the user is always connected to assistance when needed.

Benefits of Using VitalCALL

VitalCALL offers a range of benefits to its users, making it a valuable investment for those looking for personal emergency response alarms.

Peace of Mind and Secure Independence

VitalCALL’s personal emergency response alarms offer peace of mind to seniors and individuals with disabilities who value their independence but may require assistance in an emergency. With just a press of a button, users can summon immediate help from a highly trained professional, 24 hours a day, seven days a week.

Fast Emergency Response Time

The emergency response center employs trained and certified professionals who use the latest technology and protocols to ensure speedy response times. VitalCALL’s response time is less than 30 seconds, and in many cases, trained personnel is dispatched within 2-3 minutes.

Nationwide Coverage

Its extensive network reaches throughout Australia, from metropolitan cities to remote rural areas. With a single device, users can receive help wherever they are through a range of connectivity options such as landline, mobile, or GPS.

Easy to Use and Install

VitalCALL’s personal emergency response alarms are user-friendly and easily installable. VitalCALL’s team of experienced professionals will guide users through the installation process, ensuring they are comfortable and confident in operating their devices.

Customizable Plans

It offers a range of customizable plans tailored to suit individual needs and preferences. From essential monitoring to advanced features like fall detection, medication reminders, and GPS tracking, VitalCALL ensures users can choose a plan that meets their unique needs.

Comprehensive Care Management

The center maintains a comprehensive care management system that provides users and their families with peace of mind. The system includes regular check-ins, medication reminders, and dispatch of emergency services in case of an emergency, ensuring that users feel safe and secure at all times.

How to Install A Vital Call System In Your Home

Installing a VitalCALL system in your home is quick, easy, and hassle-free. Here is a step-by-step guide to assist you in the installation process:

Step 1: Contact the VitalCALL team

To begin, you need to contact the VitalCALL team and provide them with your details. They will get in touch with you and arrange an installation time that suits your schedule.

Step 2: Assessing your home

Once the installation date has been confirmed, the VitalCALL technician will visit your home to assess the best location for the alarm base unit and the pendant button. The technician will choose a central place close to a power outlet and within reach of a landline phone socket.

Step 3: Setting up the alarm base unit

The technician will install the alarm base unit in the location determined in Step 2. This device connects to your landline phone and power supply. The base unit is designed to operate 24/7 and will run self-checks to ensure it always works correctly.

Step 4: Activating the pendant button

The next step is activating the pendant button, a water-resistant device designed to be worn around the neck or wrist. The technician will assist you in setting up the button, ensuring it is fully functional, and correctly accessing the VitalCALL monitoring center.

Step 5: Testing the system

Before you start using the VitalCALL system, a technician will test the setup to ensure everything works correctly. You will also receive helpful instructions to ensure you know how to use the system in case of an emergency.

Step 6: Start using your VitalCALL system

Now that your VitalCALL system is installed and tested, you can use its emergency response capabilities. In an emergency, all you need to do is press the pendant button, and the monitoring center will respond promptly to assist you.

What To Do If You Experience An Issue While Using A Vital Call

If you encounter an issue while using VitalCALL, there are several steps you can take to resolve the problem. Firstly, it is recommended that you refer to the user manual or instruction booklet that came with your device. This manual should provide helpful information on how to troubleshoot common issues.

If you cannot resolve the problem using the manual, the next step would be to contact VitalCALL customer support. The VitalCALL customer service team is always available to assist you with any issues you may be experiencing. You can reach them via phone or email, and they will be happy to help you resolve your issue as quickly and efficiently as possible.

In the event that the issue cannot be resolved remotely, VitalCALL also provides on-site support for its customers. This could include a technician visiting your home to diagnose and fix the problem. Additionally, if the issue with your VitalCALL device is such that it poses an immediate threat to your safety, you should contact emergency services right away.

Importance Of Regularly Testing Your Vital Call System

Regular testing of your VitalCALL system is crucial to ensuring its reliability during an emergency. Here are some key reasons why:

Verification of the equipment’s functionality: By testing the system regularly, you can verify that all the equipment is working correctly. This includes testing the base unit, the pendant, and any other accessories attached to the system.

Minimization of false alarms: Conducting routine tests can help prevent false alarms triggered by faulty equipment. False alarms can be distressing for the user and delay responses from emergency services.

Compliance with industry standards: Regular testing is also required to maintain compliance with industry standards and regulations. VitalCALL is a registered provider under the Australian Aged Care Quality and Safety Commission, and regular testing is essential to ensure compliance with the Commission’s guidelines.

Preventing downtime: It is essential to ensure the VitalCALL system is always available when the user needs it. Regular testing can help identify and prevent potential problems before they escalate.


VitalCALL is a reliable and secure monitoring system that gives users peace of mind. From installation to maintenance, the VitalCALL team is dedicated to providing exceptional customer service. With its comprehensive care management system, you can rest assured that you and your family will be cared for in an emergency.