After sales service is an important part of customer support at Gilani Engineering. Our support does not end when a product is delivered. We provide reliable after-sales service, maintenance and technical support to ensure customers continue using their mobility equipment safely and comfortably.
Whether you purchased a wheelchair, mobility scooter, or electric adjustable bed, our team is available to assist with servicing, repairs, installation and training.
Our After-Sales Services
- Delivery
We deliver mobility equipment across Sydney. For interstate or regional deliveries, please contact our team for available options. - Maintenance & Repairs
Our experienced technicians provide servicing and repairs for mobility equipment. Whether the issue is caused by wear and tear, manufacturing fault, or accidental damage, our team can inspect and repair the equipment to ensure safe operation. - Spare Parts Availability
We maintain access to spare parts for many mobility products including wheelchairs, mobility scooters and other assistive devices. - Assembly & Installation
Some products require professional installation or setup. Our qualified technicians can assist with installation including mobility equipment assembly, home accessibility equipment and vehicle modification solutions. - Training & Product Guidance
We provide guidance to help customers understand how to safely operate their equipment. Training can be provided in-store, at your home, or remotely through video consultation. - Warranty Assistance
Many products supplied by Gilani Engineering include manufacturer warranty coverage. If a fault occurs during the warranty period, our team will assist with inspection, repair or replacement in accordance with warranty terms.
Warranty Assessment Process
To assist our technicians in diagnosing issues quickly, we may request photos or short videos of the equipment before arranging inspection or repairs.
This allows our technicians to:
- Identify potential faults more efficiently
- Confirm whether the issue may fall under warranty
- Recommend troubleshooting steps where possible
- Prepare necessary replacement parts before inspection
In many cases, visual inspection through photos or videos allows us to resolve issues faster without requiring the equipment to be transported.
If further inspection is required, our technicians may arrange for the equipment to be brought to our workshop or inspected on-site.
Why Choose Gilani Engineering?
- Experienced mobility equipment specialists
- Local Sydney showroom and service support
- Qualified engineering technicians
- Support for NDIS participants and aged care clients
- Wide range of mobility and assistive technology products
- Customer-focused after-sales service and support
- Multilingual support including Swedish, Dutch, Farsi and Arabic
Common Causes of Equipment Damage
Regular maintenance and correct use help extend the lifespan of mobility equipment. Some common causes of mechanical or electrical damage include:
- Water exposure тАУ many powered mobility devices contain electrical components that can be affected by water.
- General wear and tear тАУ batteries, tyres and moving parts may require servicing after extended use.
- Accidental damage or misuse тАУ improper handling or use outside normal conditions may cause mechanical issues.
- Manufacturing faults тАУ if a fault occurs during the warranty period, our team will assist with inspection and support.
Frequently Asked Questions
How much does mobility equipment repair cost?
If a manufacturing fault occurs during the warranty period, repairs may be covered under warranty. If the product is outside warranty or damaged through misuse, our technicians can inspect the equipment and provide a repair quotation.
We service a range of equipment including wheelchairs, mobility scooters and electric adjustable beds.
How often should a wheelchair be serviced?
Basic maintenance such as cleaning and checking tyres and brakes should be done regularly. Professional servicing is typically recommended annually or whenever noticeable issues occur.
Why do you ask for photos or videos for warranty claims?
Photos or short videos allow our technicians to better understand the issue before arranging inspection or repair. This helps identify potential problems faster and prepare any required parts in advance.
Can NDIS participants receive support for mobility equipment?
Many assistive technology products may be funded under the National Disability Insurance Scheme (NDIS) when considered reasonable and necessary supports.
For more information about assistive technology funding, you can visit the official NDIS assistive technology guide.
Do you provide training on how to use mobility equipment?
Yes. Our team provides training and guidance to ensure customers can safely use their equipment. Training can be provided in our showroom, at your home, or remotely.
Contact Gilani Engineering
If you require servicing, repairs or technical assistance for mobility equipment, please contact our team.
Phone: 02 8740 8963
Gilani Engineering supports customers across Australia with reliable mobility equipment and after-sales service.
