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How can we help you?

You can also browse the topics below to find what you are looking for.

Frequently Asked Questions

Orders & Payments
Delivery & Shipping
Returns & Refund
Sustainability & Ethical Sourcing

I need to change/cancel items on my order?

If you want to cancel or change your order, you can simply get in touch with us at sales@gilaniengineering.com.au and mention your order number. 

How do I know it is safe to shop with you?

We have 30 days customer satisfaction policy. Plus our payment gateway are secured with advanced SSL protocols. We keep your information safe and only use for internal house marketing. All our product come with a warranty and we are always there to help you out. 

If I place my order now, when will I receive it?

As soon as we receive the payment, we book the shipment. However, it takes approximately takes 5 to 7 days for  Australia wide delivery.

Is there somewhere I can go to view the product before purchasing?

Yes, our store is located in Sydney and you are more than welcome to give us a visit at our display house. 

Do you have a size guide?

We do have the specifications outlined and some of product have a product booklet that outlines the qualities of the product.

What payment options do you offer?

We accept payment via Paypal, Square, and Bank transfers if you are buying by physically visiting our store.

I have a question about pricing.

Sure, we are more than happy to assist you. However, all the prices are mentioned on the website but if you still have a question email us at sales@gilaniengineering.com.au .

How do I know my order was successful?

When you make a purchase you will get a notification email that outlines that your order was successful. However, if you have any confusions you can give us a call or email us at sales@gilaniengineering.com.au

An item is out of stock can I still buy it?

You can get in contact with us at sales@gilaniengineering.com.au and we might be able to assist you. 

Can I change my delivery address?

Yes, certainly we can help you with this but you have to contact us before we ship the product. 

How do I know if my order has been delivered? I think it might be lost.

You will be notified via email that you order is delivered. Further, you will be provided with a tracking number you can track down your product whenever you want. We use standard shipping methods and all our shipping partner are reliable and trustable in the market.

How do I track my order?

As soon as we get your product shipped from our store we will provide you a tracking number and tracking link to track down your product.

Do you ship internationally?

We do ship internationally but for international order placement you have to get in touch at sales@gilaniengineering.com.au .

What is your shipping policy?

You can visit our shipping and refund policy at Gilani Engineering shipping and refund policy.

Where can you deliver my order to?

We deliver all around Australia and Internationally. However, if there is a place the shipping companies don’t deliver we provide you a full refund.

Have you received my return?

As soon as get your return back our team will notify you via email or call. Kindly note that the product should be in the original state and packing. For further details on refund you can visit our refund and shipping policy.

How do I return an item?

You can return the items using any of our partner shipping methods. However, for returns customer have to pay the shipping fee for return. Kindly note that the product should be in the original state and packing. For further details on refund you can visit our refund and shipping policy.

What is Gilani Engineering’s return policy?

You can visit this link to get hold of Gilani Engineering payment and refund policy.

Are there any items excluded from the returns policy?

No, all our products are returnable. We know some people have different taste and change of mind so to cater that we keep all our product range open to returns. Kindly note that the product should be in the original state and packing. For further details on refund you can visit our refund and shipping policy.

How will I be refunded?

Once we receive the product we will start the process of return and the amount will be delivered back to your bank account in 1 to 2 business days. Kindly note that the product should be in the original state and packing. For further details on refund you can visit our refund and shipping policy.

I received something different than what I ordered?

We always have the option of return so you can return the products. We have 30-day change of mind policy. So, if you are not satisfied with the product quality just send it back to us we will refund you the money.

What do I do if I'm not happy with my item?

We have 30 days change of mind policy. You can contact us any time you want and return the product in 30 days from the day of purchase.

What is GILANI ENGINEERING and how did GILANI ENGINEERING launch?

The founder Ramin Gilani have seen people struggling with disability and he thought to empower them through his innovative technology and solutions and that was the time when he got the idea of starting a small modification workshop by the name of Gilani Engineering. With true efforts and good customer service, we have made to this point where we are manufacturing and selling our brand.

How do I know what items are included in GILANI ENGINEERING Catalog?

All our catalog is displayed on our website in the form of products. So, if you have any question in regard to the products you can get in contact with us at sales@gilaniengineering.com.au

What are you doing to make your packaging more sustainable?

All our product is packed in reusable packing. Gilani Engineering is very well aware of the crisis that our world is facing and it is environment friendly playing its share by building and using sustainable solutions and products to complete its business needs.

How is Gilani Engineering environment friendly?

All our packing is reusable cardboards and plastics. We use the good quality material that is mostly manufactured through left over of the big machinery parts. We are maintaining our standards but at the same time we are helping environment by playing our part.
Contact Us
(02) 8740 8963
sales@gilaniengineering.com.au
www.gilaniengineering.com.au
1/14 Brook Ln Fairfield Heights, 2165 NSW

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ABN: 67 634 759 461 ACN: 634 759 461

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