Online Purchase Terms & Conditions
1. Overview
By placing an order through our website, you agree to the following terms. These are designed to ensure a smooth, transparent, and supportive experience for all customers.
2. Choosing the Right Product
Our products are often specialised and tailored to individual needs. If you are unsure about suitability, we recommend contacting our team prior to purchase so we can help guide you to the most appropriate solution.
3. Returns & Refunds
Due to the specialised nature of our products, we do not offer refunds for change of mind on online purchases.
We encourage customers to carefully consider their purchase or speak with our team if they need assistance before placing an order.
4. Australian Consumer Law
Nothing in these Terms excludes your rights under Australian Consumer Law.
If a product is faulty, damaged, not fit for purpose, or not as described, we will provide a repair, replacement, or refund as required by law.
5. Custom or Special Order Products
Some products may be customised, modified, or specially ordered to meet specific requirements.
Once processing or customisation has commenced, these items cannot be cancelled, returned, or refunded.
6. Delivery Timeframes
We offer free delivery on many of our products. Due to the size, specialised handling, and logistics involved with mobility equipment, delivery timeframes may be longer than standard courier services.
Delivery estimates may vary depending on:
Product availability
Delivery location
Freight and handling requirements
We aim to keep you informed throughout the process and provide updates where possible.
If you require expedited delivery, please contact our team prior to placing your order.
7. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us as soon as possible after delivery so we can assist.
To help us resolve the issue efficiently, we may request:
Photos of the item and packaging
Order details
We recommend inspecting all items upon delivery. Prompt notification helps us resolve matters quickly with our freight partners.
8. Delivery Responsibility
Customers are responsible for ensuring all delivery details are accurate at the time of purchase.
Once goods are delivered, responsibility transfers to the customer.
9. Resolving Issues
If you experience any issues with your order, please contact our team directly. We are committed to working with you to achieve a fair and timely resolution.
10. Payment Disputes
We encourage customers to contact us first to resolve any concerns before initiating a payment dispute or chargeback. Most issues can be resolved quickly with our team.
11. Agreement
By completing your purchase, you confirm that you have read and agree to these Terms & Conditions.
12. Contact Us
Gilani Engineering
ЁЯУз [email protected]
ЁЯУЮ 02 8740 8963