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How To Book Wheelchair Assistance in Malaysia Airlines

Malaysia Airlines in Sky

Are you planning to travel with Malaysia Airlines and require wheelchair assistance? You can easily avail wheelchair at Malaysia Airlines as the airline is committed to providing a seamless travel experience for passengers with disabilities, However, if you have no idea how to book wheelchair assistance on Malaysia Airlines then no worries. 

We are here to help you with all the required information for the process of booking wheelchair assistance with Malaysia Airlines. We will explore different channels of wheelchair booking, what kind of proof or documents are required to avail of this service, and the step-by-step booking process. 

Whether you are a first-time traveler or a frequent flyer, this comprehensive guide will ensure your journey is comfortable and stress-free.

Wheelchair Booking Channels at Malaysia Airline

You are required to make a wheelchair request 48 hours before the flight departure time. The prior booking is necessary to provide you with safe, convenient, and timely service. The following channels can be used to make the booking; 

  1. You can use the Global Customer Contact Center
  • Contact at: 1-300-88-3000 if you are in Malaysia
  • Contact at: +603 7843 3000 if you are booking outside of Malaysia
  1. You can also request from the Reservation and Ticketing offices.
  2. Lastly, an appointed travel agent can assist with wheelchair requests.

If you have already booked your ticket and forgot to request wheelchair assistance then you can make it through the “Manage Booking” section and avail the wheelchair service at least 48 hours before the flight. 

How To Book Wheelchair Assistance in Malaysia Airlines

The wheelchair booking process is simple. You can easily request wheelchair service within a few minutes. All you need to follow the below steps to accommodate this service. 

1. Requirements to Avail of Wheelchair Service

Malaysia Airlines asks for proof of your disability to provide you with wheelchair service at the airport. 

You are requested to provide an Orang Kurang Upaya (OKU) identification card. This identification card needs to be presented to the airline before the ticket issuance. After verification, special assistance will be provided to you. 

If you made the application via the contact center then you need to submit the photocopy of the OKU at the Malaysian Airline website. You can submit it on the supplementary document form page

If you have already made the booking and now want to add wheelchair assistance. Then simply visit the official website and do it through “Manage Booking” 48 hours before the flight. 

Step-By-Step Guide to Avail Wheelchair Assistance in Malaysia Airlines

1. Visit the Malaysia Airlines Website: Start by visiting the official website of Malaysia Airlines at (www.malaysiaairlines.com).

2. Select Your Travel Details: On the homepage, enter your travel details including the origin, destination, and travel dates. Click on the “Search” button to proceed and find all available flights for a particular date of departure. 

3. Choose Your Flight: Now you have to choose the flight from the list of available flights. Select the one that best suits your travel needs and preferences. And don’t worry about wheelchair assistance because special assistance is available for any kind of flight. 

4. Enter Passenger Details: After choosing the flight now you have to fill in your details to confirm the booking. Generally, it includes your name, and contact information like mail and phone number. 

5. Request Wheelchair Assistance: Once you have all the necessary information then you will move to the next page where you can see the “Extra Services” section. In this section go to the “special assistance” option and next you can select a special assistance like for wheelchair or other disability tools. This will notify the airline staff about your special assistance requirement.  

6. Complete the Booking: Now you need to make the payment transaction to complete the booking process. Once the booking is confirmed, you will receive a confirmation email containing your itinerary. 

7. Contact Malaysia Airlines: It is recommended to contact Malaysia Airlines directly after making your booking to reconfirm your request for wheelchair assistance. This will ensure that your request is properly noted and that the necessary arrangements are made for your upcoming flight.

8. Arrive At the Airport: On the day of your departure, make sure to arrive at the airport well in advance. This will allow sufficient time for the airline staff to assist you with the check-in process and guide you through the necessary security procedures.

9. Notify the Airline Staff: Upon arrival at the airport, inform the airline staff at the check-in counter about your need for wheelchair assistance. They will provide you with the necessary assistance and ensure a smooth boarding process.

Once onboard the aircraft, the cabin crew will assist you in finding your seat and stowing your carry-on luggage.

Read Also: How To Book a Wheelchair On Singapore Airlines

Can You Bring Your Wheelchair?

Yes, you are allowed to bring your wheelchair. Malaysia Airlines will assist you with the transportation and handling of your wheelchair. But you must notify the airline through any channel 7 days before the departure of the flight.  

Because it is important to inform the airline in advance to make the necessary arrangements. Further, the airlines have the following guidelines for bringing your electric mobility aid;

  • The wheelchair must be stowed and secured and must maintain an upright position while loading and unloading. 
  • To avoid accidental short circuits it is advised to isolate the battery terminals. 
  • The battery is properly and securely attached to the wheelchair.

Further, the airline wheelchair criteria vary for different wheelchair models like manual and electric wheelchairs. It also varies for spillable, non-spillable, and lithium batteries. It is advised to get in touch with airline staff to discuss further your wheelchair type and models and learn what criteria they require for a specific type of wheelchair model. 

Read Also: How to Add Wheelchair Assistance in Thai Airways

Frequently Asked Questions

Q1. Is wheelchair assistance available on all Malaysia Airlines flights?

Yes, Malaysia Airlines provides wheelchair assistance on all its flights. However, it is recommended to inform the airline in advance to ensure that the necessary arrangements are made.

Q2. Are there any additional charges for wheelchair assistance?

No, Malaysia Airlines does not charge any additional fees for wheelchair assistance. It is a complimentary service provided to passengers with disabilities or mobility limitations.


Booking wheelchair assistance with Malaysia Airlines is a seamless and hassle-free process. By following the steps outlined in this guide, you can ensure that your travel experience is comfortable and stress-free. 

Remember to provide accurate information during the booking process and notify the airline staff of your need for wheelchair assistance upon arrival at the airport. The Airline is committed to providing a smooth and enjoyable journey for all passengers, including those with disabilities or mobility limitations.